Terms & Conditions (London Leak Repairs)

Last updated: 13 November 2025

These Terms apply to all surveys, quotations and works supplied by London Leak Repairs (“we”, “us”, “our”) to the customer (“you”). By accepting our quotation, paying a deposit, or allowing us to start, you agree to these Terms.

Company: London Leak Repairs, [registered address], [company number], [VAT number]
Contact: [hello@londonleakrepairs.co.uk] | [07123 456 789]

1) Definitions

  • Services: leak detection and repair; damp proofing; basement tanking/cavity drain systems; condensation & mould solutions; timber/woodworm treatments; replastering & making good; related reporting.

  • Quote/Proposal: our written scope, price and assumptions.

  • Variation: any change to the agreed scope, materials or programme.

2) Surveys & proposals

Our surveys are non-destructive unless we agree otherwise. Findings are based on visible areas and information available on the day. The proposal sets out our assumptions, exclusions and any customer responsibilities (e.g., access, parking, services).

3) Price & payment

  • Prices are plus VAT (if applicable) and valid for 30 days.

  • We may require a deposit to secure dates/materials.

  • Balance is due on completion or as staged payments if stated in the proposal.

  • Late payments may accrue interest under the Late Payment of Commercial Debts legislation (for business customers) or at 4% above base (consumers), plus reasonable recovery costs.

4) Access, services & parking

You must provide safe access, electricity, water, and adequate working areas. Parking, permits, congestion/ULEZ charges and waste disposal fees may be chargeable where not provided.

5) Asbestos and hazardous materials

Our team is not licensed for asbestos removal. If we suspect asbestos or other hazardous materials, we will stop work in the affected area until it is tested/removed by a competent contractor. Resulting delays or costs are a Variation.

6) Unforeseen conditions & Variations

If we encounter hidden issues (e.g., defective substrates, concealed services, structural movement, high water pressure, additional drying time), we will notify you and issue a Variation with costs/time implications for approval before proceeding.

7) Start dates & delays

Dates are estimates. We aren’t liable for delays beyond our control (e.g., tenant access, severe weather, supplier delays, sickness, force majeure). We’ll re-schedule as soon as possible.

8) urgent/emergency works & cooling-off

If you’re a consumer, you have a 14-day cancellation right under the Consumer Contracts Regulations for off-premises contracts.
If you ask us to start within 14 days (e.g., to stop an active leak), you agree that:

  • You expressly request an early start; and

  • You may be charged for work/materials already supplied if you later cancel within the cooling-off period.

9) Materials & title

Materials remain our property until paid in full. Risk in the works passes to you on delivery/installation. We may remove unused materials on completion.

10) Standard of work & aftercare

We’ll carry out the Services with reasonable skill and care. Some systems require drying/curing periods and aftercare (ventilation, heating, pump maintenance). We’ll provide guidance; following it is your responsibility.

11) Guarantees

Any guarantees will be set out in the proposal and are conditional on:

  • Payment in full;

  • Proper use and maintenance (e.g., keeping pumps powered/serviced, maintaining ventilation);

  • No subsequent works that compromise the system (e.g., drilling through membranes, bridging a DPC, altering drainage).
    Guarantees are for workmanship/materials only and exclude consequential loss unless stated.

12) Limitations (important)

  • Moisture readings may vary with weather and occupancy. Staining/salts may take time to fade even after successful treatment.

  • We cannot guarantee outcomes where the source of water is outside our control (e.g., rising groundwater, external building defects not included in our scope, third-party plumbing/roofing).

  • Plaster and finishes may show minor tolerance variations consistent with good trade practice.

13) Customer responsibilities

You are responsible for:

  • Removing/covering furniture and valuables (we take reasonable care but recommend protection).

  • Notifying neighbours/managing agents where needed.

  • Ensuring we have power, water and WC access during works.

  • Providing accurate information about the property and known hazards.

14) Liability

We don’t exclude liability for death/personal injury caused by our negligence, fraud, or any liability that cannot be excluded by law.
Otherwise, our liability for loss or damage arising from the Services is limited to the total price paid for the affected part of the Services. We are not liable for indirect or consequential losses (e.g., loss of rent, business interruption).

15) Intellectual property & reports

Survey reports, photos and recommendations remain our IP until fees are paid. You may use them to procure works for the property.

16) Complaints

Please raise any concern with the site lead or email [hello@londonleakrepairs.co.uk]. We’ll acknowledge within 5 working days and aim to resolve promptly. You retain your statutory rights.

17) Termination

Either party may terminate if the other materially breaches these Terms and fails to remedy within 14 days of notice. You must pay for work done/materials procured up to termination.

18) Data protection

We process personal data in line with our Privacy Policy (see our website). We only share what is necessary to deliver the Services.

19) Governing law

These Terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction.

20) General

  • Changes to the scope must be in writing.

  • If any clause is unenforceable, the rest remains in force.

  • No third party has rights under the Contracts (Rights of Third Parties) Act 1999.

Quick customisation checklist

  • Replace placeholders: address, company number, VAT, phone, emails.

  • Add named payment provider(s) and core software vendors if you want extra transparency.

  • If you issue written guarantees, paste the text/terms into Section 11.

  • If you operate CCTV at premises, add a line in the Privacy Policy.