Privacy Policy (London Leak Repairs)

Last updated: 13 November 2025

This Privacy Policy explains how London Leak Repairs (“we”, “us”, “our”) collects and uses your personal data when you contact us, request a survey, receive our services, visit our website, or otherwise interact with us.

Controller: London Leak Repairs, [registered address], [company number], [VAT number]
Data protection contact: [privacy@londonleakrepairs.co.uk]
Supervisory authority: Information Commissioner’s Office (ICO), ico.org.uk

1) What data we collect

  • Identity & contact: name, email, phone, billing and site addresses.

  • Property details: access instructions, photos/videos you provide, floor plans, construction notes.

  • Service information: survey notes, moisture readings, recommendations, quotes, invoices, job updates.

  • Payment data: amount paid, method, transaction ID (card details are handled by our payment processor; we do not store full card numbers).

  • Communications: emails, messages, call notes.

  • Technical data (website): IP address, device/browser, pages viewed, referral source; cookies/analytics (see Cookies).

  • Marketing preferences: your choices about receiving updates.

2) How we get your data

  • Directly from you (web forms, phone, email, on-site).

  • From third parties (e.g., managing agents/landlords who book on your behalf; payment providers; marketing platforms where you’ve requested a callback).

  • Automatically via our website and cookies.

3) Why we use your data (lawful bases)

  • To provide quotes, surveys and works (contract).

  • To take payment and manage your account (contract/legal obligation).

  • To schedule visits and communicate updates (contract/legitimate interests).

  • To send service messages (contract/legal obligation).

  • To improve our services and website (legitimate interests).

  • To send optional marketing (consent/legitimate interests – you can opt out anytime).

  • To meet legal, tax and insurance requirements (legal obligation).

4) Sharing your data

We share only what’s necessary with:

  • Payment providers (e.g., Stripe/merchant acquirer).

  • Operational partners (e.g., waste carriers, equipment suppliers, specialist sub-contractors).

  • Professional advisers (accountants, insurers, legal advisers).

  • Technology providers (hosting, email, CRM, analytics).
    All processors are bound by contracts to protect your data. We do not sell your personal data.

5) International transfers

Some providers may store data outside the UK. Where this happens, we use appropriate safeguards (e.g., UK Addendum to SCCs) to protect your information.

6) Retention

  • Enquiries and quotes: up to 2 years from last contact.

  • Job records, invoices and reports: 7 years (tax/insurance).

  • Marketing data: until you unsubscribe or we delete it as part of routine list hygiene.
    We keep data only as long as necessary for the purposes above.

7) Your rights (UK GDPR)

You can access, correct, erase, restrict, object to processing, and port your data. Where we rely on consent, you can withdraw it at any time. To exercise rights, email [privacy@londonleakrepairs.co.uk].
If you’re unhappy, please contact us first; you can also complain to the ICO.

8) Cookies & analytics

We use cookies to make the site work and to understand usage.

  • Strictly necessary: site security, cookie preferences.

  • Performance/analytics (e.g., Google Analytics): anonymous stats to improve the site.

  • Marketing (optional): helps show relevant ads (rarely used).

You can manage cookies via our banner and your browser settings. See our Cookie Notice for details and current vendors.

Example cookies

Cookie Type Purpose Duration
cookie_consent Necessary Stores your cookie choices 6–12 months
_ga Analytics Pseudonymous site analytics 13 months
_gid Analytics Session-level analytics 24 hours

9) Children

Our services are for adults and property managers. We do not knowingly collect children’s data.

10) Security

We use technical and organisational measures appropriate to the risks (access controls, encryption in transit, least-privilege access, regular reviews).

11) Third-party links

Our website may link to other sites; we’re not responsible for their content or privacy practices.

12) Changes to this policy

We may update this policy from time to time. The latest version will appear on our website with the revised date.

Contact: [privacy@londonleakrepairs.co.uk] | [07123 456 789]

This notice is for information only and doesn’t create contractual rights. For terms governing our services, see our Terms & Conditions.